Help and support

Most things can be sorted in a few minutes on WhatsApp. The answers below cover what we’re asked most.

Common questions

I've paid but my profile is still hidden

Send the transfer receipt on WhatsApp. Support confirms it and your profile goes back up the same day.

What happens if I don't pay for a month?

Your profile is hidden from search until it's settled. Nothing new is charged while you're hidden, so what you owe never grows.

How do I know my payment reached you?

Put your phone number in the transfer description. That's how we match a payment to your account. Your invoice shows Paid once it's confirmed.

I need to change my phone number

Your number can't be changed from the app — it's how people find you. Message support and we'll change it for you.

I can't get a password reset code

Codes are limited to two a day and don't always arrive on Nigerian networks. Message support and we'll issue one by hand.

Can I use the same number on two accounts?

No. Once a number is registered it belongs to that account permanently, even if the account is closed.

I signed up as a rider but nobody can find me

You appear in search only after you finish your profile — your name, photo and the areas you work. Until then you're invisible.

How do I start doing dispatch?

Dispatch needs your identity verified: your NIN, an ID document and your address. Carrying passengers needs none of that.

A rider's number doesn't work

Report them from their profile. We investigate, and accounts whose numbers keep failing are removed.

Someone is using my number on FastRider

Message support straight away with your number. We investigate and remove accounts that aren't who they say they are.

Save the riders you trust

Tap the heart on anyone who turns up when they say they will. They'll be one tap away next time.

If a number doesn't connect, try the next one

Most areas have several riders. A number that rings out usually just means someone is already carrying a passenger.

Leave a review after you call

Say whether they picked up and whether they came. It's the only thing telling the next person who's worth calling.

Agree your fare before you set off

FastRider lists riders — it doesn't set prices. Settle the fare with the rider before you travel.

Riders marked “all areas” cover the whole city

If nobody has named your exact area, those riders can still reach you anywhere in Ilorin.